Host Services Agreement

1. Parties and scope

This Host Services Agreement (the “Agreement”) is a binding contract between AddHawk (“AddHawk”, “we”, “us”) and the person or entity accepting it (“Host”, “you”). It governs your listing of one or more package receiving locations (each a “Listing”) on the AddHawk platform (the “Platform”) and your provision of package receiving services (“Host Services”) to people who find you through the Platform (“Customers”).

This Agreement supplements the AddHawk Terms of Service, which are incorporated by reference and apply to you as a user of the Platform. If this Agreement conflicts with the Terms of Service on a topic specific to Host Services, this Agreement controls.

2. Eligibility and onboarding

You represent and warrant that: (a) you are at least 18 years old and have the legal capacity and authority to enter into this Agreement, including on behalf of any business you name during onboarding; (b) all information you provide during onboarding and in your Listings — including your business name, legal name, address, contact details, hours, pricing, and capabilities — is accurate, current, and complete, and you will keep it that way; (c) you hold, and will maintain, every licence, permit, registration, and consent required to operate a package receiving business at each listed location; and (d) neither you nor any beneficial owner of your business is subject to economic sanctions or listed on any government prohibited-party list in Canada, the United States, or your country of operation.

To receive payouts you must complete identity and payout verification with our payment processor, Stripe, and agree to the applicable Stripe agreements, including the Stripe Connected Account Agreement. We may decline, suspend, or terminate host onboarding at our discretion, including where verification cannot be completed.

3. Your Listings

You are solely responsible for the content of your Listings. Listings must describe a real, staffed or otherwise secured location that you own, lease, or otherwise lawfully control. You must accurately state accepted carriers, size limits, hours, storage conditions, pricing, and any restrictions. You must not state or imply that a location offers security measures, insurance, refrigeration, or other capabilities it does not have. You grant AddHawk a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, and distribute your Listing content (including photos) for the purpose of operating and promoting the Platform. You may deactivate a Listing at any time; deactivation does not affect Packages already accepted.

4. Package handling standards

When you accept a delivery for a Customer (a “Package”), you must:

• store it in a secure, dry area, protected from theft, weather, and tampering, consistent with your Listing;
• notify the Customer that the Package has arrived within 24 hours of receipt (or sooner if your Listing promises it);
• release the Package only to the Customer or a person the Customer has authorised, after checking government-issued photo ID against the recipient name;
• keep a record of each Package received and released (date, carrier, recipient, releasing signature or equivalent) for at least 12 months;
• hold Packages for at least the holding period stated in your Listing, and never less than 7 days, before treating them as unclaimed;
• handle unclaimed Packages lawfully: attempt to contact the Customer at least twice, and only then return to sender, or dispose of or donate the contents where the law of your jurisdiction permits;
• never open, inspect the contents of, use, lend, sell, or otherwise interfere with a Package, except where you are compelled by law or by a carrier’s or law enforcement’s lawful direction, or with the Customer’s express written consent.

5. Prohibited items and right of refusal

You may refuse any delivery you reasonably suspect is dangerous, unlawful, or inconsistent with your Listing. You must refuse, and must not knowingly store or release, Packages containing prohibited items as defined in the Terms of Service, including: illegal drugs or drug paraphernalia; firearms, firearm parts, ammunition, or explosives; hazardous or restricted materials; counterfeit or stolen goods; live animals; human remains; and any item whose possession or transfer is unlawful in your jurisdiction or requires a licence that you or the Customer do not hold (including alcohol, tobacco, cannabis, and vaping products). If you discover, or reasonably suspect, that a Package contains contraband or evidence of a crime, you must not release it and must promptly report it to law enforcement and to AddHawk at legal@addhawk.net.

6. Legal compliance

You are solely responsible for complying with all laws that apply to your Host Services, including:

• Postal regulations. If you receive letter mail (as distinct from courier parcels) on behalf of Customers in the United States, you are responsible for registering as a Commercial Mail Receiving Agency (CMRA) with USPS and collecting a completed USPS Form 1583 from each Customer where required. In Canada and elsewhere, you must comply with Canada Post and other applicable postal rules.
• Licensing and zoning. Business licences, municipal permits, and zoning rules applicable to operating a package receiving service at your location.
• Privacy. Applicable privacy laws — including PIPEDA in Canada and analogous provincial, state, and foreign laws — in your collection and handling of Customer personal information (see Section 11).
• Sanctions and export controls. You must not provide Host Services to sanctioned persons or handle goods in violation of export control or sanctions laws.
• Tax law. Registration, collection, and remittance obligations described in Section 8.

7. Independent contractor status

You provide Host Services as an independent business. Nothing in this Agreement creates an employment, agency, partnership, joint venture, or franchise relationship between you and AddHawk. You have no authority to bind AddHawk, and you must not represent otherwise. You control how you deliver Host Services, subject only to the standards in this Agreement. You are not entitled to any benefits AddHawk provides to its employees.

8. Platform Fee, payouts, and taxes

Platform Fee. AddHawk charges a platform fee on each transaction completed through the Platform (the “Platform Fee”). The current Platform Fee is disclosed in your host dashboard and at the time each transaction is priced. We may change the Platform Fee on at least 30 days’ notice; changes apply only to transactions occurring after the effective date of the change.

Payouts. Customer payments are collected by AddHawk through its payment processors and your share (the transaction amount minus the Platform Fee and any applicable adjustments) is paid out to you through Stripe Connect to your verified payout method, in the settlement currency of your Stripe account, on Stripe’s standard payout schedule. Where a Customer pays in cryptocurrency (Bitcoin via OpenNode, or USDC via Stripe), the transaction is valued in fiat currency at the rate locked when the Customer pays, and your share is paid in fiat through the same payout flow. Hosts are not paid in cryptocurrency. We may delay, withhold, or offset payouts where reasonably required for fraud review, disputes, chargebacks, refunds, suspected breach of this Agreement, or legal compliance.

Reversals and negative balances. Refunds, chargebacks, and payment reversals attributable to your transactions may be deducted from future payouts. If your payout balance is insufficient, you must pay the shortfall within 30 days of invoice.

Taxes. You are solely responsible for determining, collecting, and remitting all taxes that apply to your Host Services (including GST/HST or provincial sales tax in Canada, and sales tax elsewhere), and for your own income taxes. Amounts payable to you are exclusive of taxes unless stated otherwise. Where a marketplace facilitator or similar law requires AddHawk to collect or report taxes on your transactions, you authorise us to do so and will provide any information we reasonably request (including tax registration numbers).

9. Refunds, disputes, and chargebacks

Service disputes between you and a Customer are between you and the Customer; AddHawk may, but is not obliged to, assist in resolving them. You must cooperate in good faith with any refund, dispute, or chargeback process, including providing your receipt and release records on request within 5 business days. Where a Package is lost or damaged while in your custody, or you failed to provide the Host Services as described in your Listing, AddHawk may issue the Customer a refund and recover the refunded amount from you under Section 8.

10. Risk, insurance, and liability for Packages

As between you and AddHawk, Packages are in your custody and at your risk from the moment you (or your staff) accept them from a carrier until you release them in accordance with Section 4. AddHawk never takes custody of Packages and is not a bailee, warehouse operator, or carrier. You are strongly encouraged to carry commercial general liability insurance and, where appropriate, bailee or contents coverage adequate for the volume and value of Packages you handle. AddHawk does not provide insurance of any kind for you, your premises, or Packages.

11. Customer data and privacy

You may receive Customer personal information (names, contact details, ID details verified at pickup, delivery information) solely to provide Host Services. You must: use it for no other purpose (including marketing) without the Customer’s consent; protect it with reasonable safeguards; retain it only as long as Section 4 requires or the law demands; and delete it securely afterwards. You must notify AddHawk at legal@addhawk.net without undue delay of any breach of security affecting Customer personal information. You must not copy or retain images of government ID except where the law requires it (for example, USPS Form 1583 requirements).

12. Verification badge

AddHawk may mark a Listing as “Verified” after completing checks it selects (for example, business registration or address confirmation). Verification is a limited, point-in-time check for the Platform’s purposes only. It is not an endorsement, guarantee, or certification of you or your services, and you must not describe it as one. We may remove the badge at any time.

13. Performance, suspension, and removal

We may set and publish reasonable performance standards (for example, notification times, release accuracy, dispute rates). We may suspend or remove Listings, suspend payouts pending investigation, or suspend or terminate your host account immediately where we reasonably believe you have breached this Agreement, the Terms of Service, or the law, or where your conduct creates risk to Customers, carriers, or the Platform. Where practical, we will notify you and give you an opportunity to respond.

14. Term and termination

This Agreement starts when you accept it and continues until terminated. You may terminate at any time by deactivating your Listings and notifying us at legal@addhawk.net; we may terminate for convenience on 30 days’ notice, or immediately under Section 13. On termination: your Listings are removed; you must complete handling and release of Packages already accepted, in accordance with Section 4; earned payouts (minus adjustments under Section 8) are paid in the ordinary course; and Sections 5, 6, 8 (with respect to accrued amounts), 9, 10, 11, 15, 16, 18, 19, and 20 survive.

15. Indemnification

You will defend, indemnify, and hold harmless AddHawk, its affiliates, and their officers, directors, employees, and agents from and against any claims, damages, losses, fines, and expenses (including reasonable legal fees) arising out of or related to: (a) your Host Services, premises, or Listings; (b) loss of, damage to, or misdelivery of a Package while in your custody; (c) your breach of this Agreement or of any law, including postal, privacy, and tax laws; or (d) your negligence, fraud, or wilful misconduct.

16. Disclaimers and limitation of liability

The Platform is provided “as is” and “as available”. AddHawk does not guarantee any volume of Customers, transactions, or revenue. To the maximum extent permitted by law: AddHawk is not liable to you for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data; and AddHawk’s total aggregate liability to you under or in connection with this Agreement is limited to the total Platform Fees AddHawk earned from your transactions in the 12 months before the event giving rise to the claim, or CAD $100 if greater. Nothing in this Agreement limits liability that cannot be limited by law.

17. Changes to this Agreement

We may amend this Agreement by posting the revised version and notifying you (by email or dashboard notice) at least 30 days before material changes take effect. If you do not agree to a change, you may terminate under Section 14 before it takes effect; continuing to offer Host Services after the effective date constitutes acceptance. Each version is identified by a version number and effective date, and our records preserve the version you accepted.

18. Governing law and disputes

This Agreement is governed by the laws of the Province of British Columbia, Canada, and the federal laws of Canada applicable in it, without regard to conflict-of-law rules. The parties will first attempt in good faith to resolve any dispute informally by written notice to legal@addhawk.net and 30 days of discussion. Subject to any mandatory consumer protection rights that apply to you, disputes that cannot be resolved informally will be brought exclusively in the courts of the Province of British Columbia, Canada, and each party attorns to their jurisdiction.

19. General provisions

This Agreement, together with the Terms of Service and the policies they reference, is the entire agreement between you and AddHawk about Host Services. You may not assign it without our written consent; we may assign it to an affiliate or in connection with a merger, acquisition, or sale of assets. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the rest remains in effect. A failure to enforce a provision is not a waiver. Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations already accrued. Notices to you may be sent to the email on your account; notices to AddHawk go to legal@addhawk.net.

20. Electronic acceptance and records

You accept this Agreement electronically by checking the acceptance box and typing your full legal name during host onboarding. You agree that this constitutes a valid electronic signature with the same force as a handwritten signature, and that AddHawk’s records of your acceptance — including the document version, your typed name, the date and time, and technical metadata such as IP address — are admissible evidence of the agreement between us.